The domain www.trixi.com. is property of Trixi Madrid S.L. (hereafter referred to as “Trixi.com”, “Trixi Madrid”, “We” and “Us”), with headquarters in Calle Jardines, 12, 28013 Madrid, Spain and corporate tax ID number B- 66272147.
By choosing to use this website, you agree to abide by all Terms of Website Use (hereafter referred to as “Terms”) set out on this page. If you do not agree to these Terms, please refrain from using our website.
Terms and Conditions of Trixi Madrid SL / Trixi.com
1. Accessing the Website
The Trixi.com website and any other electronic forms of publication or communication from Trixi.com (referred to hereafter as the “Website”) are accessible anywhere in the world for whoever has access to the Internet. However, access is subject to the terms and conditions of website use as detailed in the following Terms, as well as to all laws concerning brands and copyright and all other applicable laws and terms. If you use this Website, this means you accept all Terms as detailed on this Website without any restriction or exception. Trixi.com reserves the right to modify these Terms at any given moment at her own discretion. By using the Website after implementing such modifications, you agree to accept any modification of the Terms.
The material displayed on the Website is provided without any guarantees or warranties, including, but not limited to commercial warranties and guarantees related to accuracy or suitability for a specific goal. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence or fraudulent misrepresentation. Subject hereto, Trixi.com will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Terms for any direct, indirect or consequential loss or damage incurred by you in connection with the Website or in connection with the use, inability to use, or results of the use of the Website, any websites linked to it and any materials posted on it, or resulting from any action undertaken in reply of or as consequence of the available information related to the services delivered through the Website. Neither will we be liable for economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses; or any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeably suffered or incurred by you arising out of or in connection with these Terms.
3. Third Party Websites
Trixi.com does not control or oversee the websites of third parties, to which you can gain access through links on our Website. Trixi.com accepts no responsibility for the contents of those websites. The links to these websites are provided for your information only. The appearance of these links does not mean that Trixi.com supports the content of such websites in any way or accepts responsibility for it or for any loss or damage that may arise from your use of them. If you decide to visit third party websites that are linked to this Website, you do this entirely at your own risk.
4. Intellectual property rights
Trixi.com is the owner or the licensee of all intellectual property rights in our Website, including any trademarks, and in the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the materials on the Website for commercial purposes without obtaining a licence to do so from Us or from Our licensors. If you print off, copy or download any part of the Website in breach of these Terms, your right to use the Website will cease immediately and you must, at Our option, return or destroy any copies of the materials you have made.
5. Permission to use
You may open and use, reproduce and share any document available on the Website, provided that: (i) you will not in any way modify the paper or digital copies of any materials you have printed off or downloaded; (ii) you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; (iii) you will not refer to material outside of its context; (iv) you will always acknowledge Our status (and that of any identified contributors) as the authors of material on the Website by maintaining and depicting the Copyright by Trixi.com on that material. Furthermore you agree to Trixi.com’ right to withdraw at any given moment the permission to use the materials available on the Website, after which you will refrain from using the contents of the Website in any way. This permission does not include the consent to copy graphic material, the image or the layout of the Website. You are responsible for all risks concerning the accuracy and the appropriate use of the information available on the Website.
6. Changes to the Website
Trixi.com reserves the right to change the Website, information available on the Website, software, documents, publications, prices and technical conditions, offered services and any other information and materials on the Website at any given time and without prior notice. If the need arises, we may suspend access to the Website, or close it indefinitely. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.
7. Misuse of the Website
You will not misuse the Website for any unlawful or forbidden goal according to these terms. You must not introduce viruses, Trojans, computer worms, logic bombs or other malicious or technologically harmful codes. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer, network or database connected to the Website. You must not attack our site via for instance, but not limited to, a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you might commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately. Trixi.com will not be liable for any loss or damage caused by a denial-of-service attack (distributed or not), viruses or other technologically harmful material that may infect computer equipment, computer programs, data or other proprietary material due to the use of the Website or to the downloading of any material posted on it, or on any website linked to it.
8. Bike Rental and Tour Price
The bike rental/tour price is determined by the rates mentioned on the Madrid Trixi website (www.trixi.com)at the time of the booking, or as subsequently detailed on a quote or on your booking confirmation. Prices are valid for a period of 30 days after the date mentioned on the quote or on your booking confirmation.
Your online booking will be considered confirmed when you receive a booking confirmation per e-mail from Trixi Madrid o Paypal.
a. The bicycle rental and tour price and any other due sums regarding the rental agreement must be paid before the bicycle(s) is/are handed over to you. If you decide to rent your bicycle(s) for a longer period than you paid for, just let us know by the end of the rental period. The same prices will apply as mentioned on the website and payment will be settled when returning the rented bicycle(s).
b. If, for whatever reason, you cannot make use of the bicycle(s) you have rented or the tour you have booked, Trixi Madrid will not be held responsible for any resulting expenses or damage.
c. In the case of 3b you remain obliged to pay the full rental price or tour price and any other amounts mentioned in the invoice, unless you can prove that your not being able to use the bike or to go on the tour was the consequence of a defect that was already present at the beginning of the rental or touring period.
Before receiving the rental bicycle(s), you must leave a deposit of €150€ /bike (300€ if you rent an electric bike) to be paid in cash or with credit card. The deposit will be returned to you upon returning the bicycle(s) in good order.
a. The rental period or touring period are the periods as stated on the booking confirmation.
b. Extension of the rental period is possible only after approval by us and according to the rental rates as mentioned above (1).
c. No refunds are possible after the rental period or touring period begins. If you return the bicycle(s) to us before the end of mentioned period, the rental or touring agreement will automatically be terminated, without altering the payment done at the start of the rental or touring period.
d. At the end of your rental or touring period, the bicycle(s) must be returned to the Trixi Madrid shop (C/Jardines 12) from where it was/they were issued.
e. If the bicycle(s) is/are not returned by the return time stated on the booking confirmation, we will continue to charge you rent until the bike(s) is/are returned to us. In the event of late return, the rates as mentioned above (1) will continue to apply. We also reserve the right to demand payment for any costs and/or damages suffered by us due to late return of our rental bicycle(s).
f. Notwithstanding the preceding paragraph, in the event of late return of our rental bikes, we reserve the right to dissolve the rental agreement without judicial intervention and immediately claim back our bicycle(s) wherever it/they may be and from whomever has it/them. Trixi Madrid also holds this right in the event that you do not comply with any of the other conditions stated in this rental agreement.
13 Cancellation Policy
In case of the cancellation of a tour or rental booking, you will receive a refund of 80% of the rental or touring fee if the cancellation takes place up to a week before the beginning of the rental or touring period. If cancellation takes place a week to 48 hours before the start of the rental or touring period, you receive a refund of 50% of the rental or touring fee. In case of rain or other weather related reasons, Trixi Madrid will offer an alternative rental- or touring period, or activity.
14. Proper Use
a. The bicycle(s) may only be used for its/their intended purpose. The client listed on the contract is responsible for the proper use of all bicycles listed on the contract and all persons using the bike.
b. The bicycle(s) must be returned to us in the same clean state in which you received it/them.
c. You must take excellent care of the bicycle(s), as if it/they were your own. You must take every precaution against damage, loss or theft.
e. The local bicycle regulations must be complied with, very importantly also the rules concerning the parking of bicycles.
15. Damage, Loss and Theft
You assume full responsibility for any damage to or loss of the bicycle(s) or parts of it/them, as well as bicycle keys, chains and locks, and for any possible damage related to the use of the rented bicycle(s). You also agree to compensate Trixi Madrid the cost of repair or replacement of the bicycle(s) for such an amount as is determined by us according to standard market prices. In any case, you are the sole responsible for possible damages to yourself, the bicycle and third parties. Trixi Madrid does not assume any responsibility for any personal injury or other damage caused by the use of the rented bicycle(s).
16. Force majeur
If Trixi Madrid cannot fulfill its obligations to you as a result of circumstances beyond its control; the obligations will be suspended for the duration of the force majeure. In this context, force majeure will mean any circumstance independent on Trixi Madrid will, which partly or wholly prevents the fulfillment of its obligations towards you or which reasonably renders the requirement to fulfill such obligations impossible, regardless if such circumstance could have been anticipated. Force majeure includes in any case: emergency situations (including extreme weather conditions, fire and lightning strike), restrictions and/or amended rules and regulations by governments or government agencies, (work) strike, war, riot, power failure, unanticipated failure of computer hardware and other facilities.
17. Applicable law / Governing Law
These Terms and all disputes following from or related to the Website, contracts and services shall be governed by and construed in accordance with the laws of Spain. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Spanish courts.