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Thanks to the feedback from our users, our frequently asked questions area is regularly updated with new questions and answers.

Bike Rental

Is it safe to cycle in Madrid?

We can say that Madrid is a bike-friendly city.

The cycling infrastructure is good and growing by the month, the mindset of the public has changed since the 90´s, and there is now a great support for this healthy, fun, and sustainable means of transport.

“…the city of Madrid has been increasing in the last years its network of bicycle paths. In 2016, there were 195 km of cycling routes. The city council has been planning to build 400 km more for the year 2024…” (Wikipedia)

Where is your shop located?

Our shop is located in Calle de los Jardines 12, which is a three-minute walk from the Puerta Del Sol, the city centre of Madrid.

Calle de los Jardines 12
28013 Madrid
Metro: “Sol” (Line 1, 2 & 3) & “Sevilla” (Line 2)

The metro stations “Gran Via” – also close to our shop, is currently under construction.

Trixi Google Maps

Do you have bicycle helmets?

Yes, we provide and recommend helmets for safety reasons though they are not obligatory. We have helmets for both adults and children.

Do you provide locks?

We provide high quality locks. However, if you are planning on keeping the bike overnight we recommend you to park inside your hotel/apartment.

Do you have bicycles for children or child seats?

Yes, we have special child bicycle carrier seats designed for children up to 22 kilograms (max age 6). We also have special bikes for children from 7/8 years old available. Adolescents of 14 years or older can use adult bikes always when accompanied by a parent or guardian.

What type of bicycles do you have?

We have upright city bikes available with hand/backpedal brakes and eight gears. E-Bikes also available.

Our experience has learnt us these are the most comfortable bicycles to ride in the city. See our bikes on the bike rental webpage.

We are a big group, do you have enough bicycles available?

We have over 150 bicycles available so don’t worry about the size of your group! However, if you would like to hire bikes for a big group it is recommended to reserve upfront to assure availability.

Do you accept credit card payments?

Yes. It is possible to pay by card.

Is there a toilet in your shop?

Yes, we do have a toilet in our shop.

What are the opening times of your shop?

You may check our actual opening hours at our contact page or on our Google My Business entry.

Bike Tours

Is it safe to do a bike tour in Madrid?

Our routes have been specifically created with safety in mind; our guides will show you the highlights of this city in a safe and relaxed way.

I would like to join a bike tour, do I need to make a reservation?

In order to participate in our bike tours you are required to make a reservation in advance through our website, by email [email protected], or phone (+34) 91 523 15 47.

For our Daily bike Tour in English however, if you prefer, it is also possible to join the tour without reserving upfront – but: We recommend booking online to guarantee your spot on the tour.

From March-November you can just show up at our shop a bit before 11AM and join the tour.

Every day at 11:00 am (7 days a week)
from March 1st to November 30th

Where is the meeting point?

All bike tours start from our shop in Calle de los Jardines 12, which is a three-minute walk from the Puerta Del Sol, the city centre of Madrid.

Calle de los Jardines 12
28013 Madrid
Metro: “Sol” (Line 1, 2 & 3) & “Sevilla” (Line 2)

The metro stations “Gran Via” – also close to our shop, is currently under construction.

Google Maps

How long are the bike tours?

Madrid Daily Tour: 3 hours
Walking Tapas Tour: 4 hours
Real Madrid Tour: 4 hours
Madrid Green: 3 hours
Madrid Mosaic Tour: 6,5 hours
Culinary Bike Tour: 3 hours
Madrid Highlights Tour: 3 hours
Gymkhana Tour: 2,5 hours

If you would like a longer or shorter private bike tour, please don’t hesitate to contact us.

Please note that in case you are planning other activities after the bike tours, count on the tours possibly lasting + 30 minutes extra.

Can we stop for lunch?

During the daily bike tour in English there is a short stop for a drink, it is also possible to buy sandwiches and light snacks. For a real Spanish lunch however (menu del día), there are plenty of places we can recommend you to go after the tour!

If you are interested in taking some tapas during the tour we recommend to book our Tapas Walking Tour.

What will we see on the Daily Bike Tour?

The bike tour will show you the main sights and monuments that Madrid has to offer yet it will also take you off the beaten track to lesser known areas of the city, giving you a chance to discover the legends and anecdotes of the old town. Please check the product page for detailed information.

Do you do bike tours if it is raining?

Yes, we will only cancel a tour in extreme weather conditions. If it starts to rain during the bike tour, we will provide plastic raincoats. But don’t worry too much, Madrid has over 300 sun days a year!

Can we do some shopping along the way?

During the bike tour shopping is not recommended but we can indicate some of the main shopping areas in Madrid that you can visit after the tour.

Can we take photographs?

Yes, there will be plenty of opportunities during the bike tour to stop and take photographs ensuring an unforgettable experience.

How many people will be on the Daily Bike Tour?

For our daily tour the number varies each day, there is no minimum and in case numbers are really high we will split in various smaller groups.

What is included in the price of the bike tours?

  1. Daily Bike Tour in English: Included is a bicycle, a tour guide
  2. Tapas Bike Tour: A tour guide and 2 tapas break(tapas + drink)
  3. Tapas Walking Tour: A tour guide and 5 tapas break(tapas + drink)
  4. Real Madrid Tour: Included is a bicycle, a lock, and a tour guide, bottle of water. Please, note entrance to the stadium is not included
  5. Madrid Green Tour: Included is a bycicle, a tour guide, bottle of water
  6. Full Madrid – Mosaic Tour: Included is a bicycle, a tour guide, bottle of watter, 2 breaks with tapas
  7. Madrid Highlights Tour: Included is a bicycle, a tour guide, bottle of water
  8. Gymkhana en Parque de Retiro: Included is a bicycle, a tour guide, bottle of water
  9. Tailor-Made-Tour: You get to decide the following
    1. Departure time
    2. Departure point
    3. Duration of the tour
    4. food, drinks etc

Helmets are optional and available for all Madrid Tours.

What time do the bike tours start?

Our daily English tour starts at 11AM, for the starting time of the other tours please see the confirmation of your reservation.

I am very short on time, can I join a tour only for the first hour?

All our bike tours have a fixed itinerary, therefore it is not possible to join only part of the tour. If you want a longer or shorter tour, please enquire about the possibilities of reserving a tailor-made private tour via email [email protected] or phone (+34) 91 523 15 47.

Can we hire the bikes after the tour?

Yes, the bikes are available to hire after the tour, there is a slightly reduced rate for those who have taken our bike tours.

What do I need to bring on a bike tour?

You do not need to bring anything specific although we recommend you to bring along your camera and wear comfortable clothing. In the summer time a hat and sun protector are highly recommended.

In which language do you do bike tours?

Our Daily Bike Tour is in English.

Green Madrid Tour , Real Madrid Tour , Culinary Tour , Highlights Tour, Walking Tapas Tour are available in English, German, Dutch, French and Spanish

Gymkhana Retiro Park may be in English, French or Spanish

Full Madrid – Mosaic eBike Tour is available in English, Dutch, French and Spanish

Are there any toilets along the way?

It is possible to use the toilet in the shop before the start of the tour, when we stop for a drink there is another opportunity to relieve yourself.

Do you need to be really fit to do a bike tour?

Our bike tours are suitable for all ages and physical conditions, as long as you know how to ride a bicycle and bring along your enthusiasm you will be fine.

Why should I do a bicycle tour instead of a walking tour?

It is a great way to combine sport and cultural activity, you are able to see a lot more in a shorter amount of time.

Can I take my children on a bike tour?

Yes, we have special child bicycle carrier seats designed for children up to 22 kilograms (3.5 stone). We also have special bikes for children from 7/8 years old available. Adolescents of 14 years or older can use adult bikes always when accompanied by a parent or guardian.

However, if you are planning to participate with children, please keep in mind the duration of the tour (minimum 3 hours). It is not possible to abandon the tour before it is finished.

Health and Safety

Trixi Statement Regarding Coronavirus (COVID-19)

16th of June 2020, 00:24 h

We’re back

And we can’t wait to see you again because you are the protagonists of Trixi.com’s history, and your trust is the most important thing.

We have reopened our doors with a series of new preventive measures of security and hygiene.

Our team complies with all the measures recommended by the Ministry of Health and the World Health Organization:

  • Mask and gloves for the barrier effect.
  • All hygiene, disinfection and sterilisation measures are carried out.
  • A protocol designed specifically for this situation is followed in order to preserve everyone’s health.
  • Protective screens have been installed in reception to avoid direct contact between reception and our clients
  • A limited capacity is established in the store
  • The room, the equipment used and all materials are thoroughly disinfected
  • Cleaning services are reinforced with new disinfection protocols for all facilities and common areas

In short, at Trixi.com we were eager to see you, so we follow the strictest protocols in terms of prevention and hygiene, in addition to all the advice and measures of official agencies.

Schedule of the New Provisional Normality

Our provisional opening hours from June 18, 2020 are:
From Thursday to Monday 10:00-18:00 h (Tuesday and Wednesday closed).

Important information: This schedule will be adapted and extended according to the evolution of the current situation. If you would like to rent a bike outside our official hours please send a whatsapp or email and contact us. We have all the flexibility to adapt to your needs. We also serve our customers outside official hours.

THANK YOU VERY MUCH FOR YOUR UNDERSTANDING. WITH A FIRM STEP, WE WILL WIN THIS BATTLE!

More information: Bike Tours – Covid 19 : Safety Protocol

Your Trixi-Team

Call: (+34) 660 091 644 or
Mail: [email protected]

Is it safe to cycle in Madrid?

We can say that Madrid is a bike-friendly city.

The cycling infrastructure is good and growing by the month, the mindset of the public has changed since the 90´s, and there is now a great support for this healthy, fun, and sustainable means of transport.

“…the city of Madrid has been increasing in the last years its network of bicycle paths. In 2016, there were 195 km of cycling routes. The city council has been planning to build 400 km more for the year 2024…” (Wikipedia)

How many bicycles and which type of bikes do you have?

We own a fleet of 150 high quality city bicycles in different sizes and also of a fleet of 20 eBikes / electric bikes.

We may handle groups up to 500 customers in cooperation with our certified partners – We usually create smaller groups of max. 15 customers per 1 guide.

Do you have Public Liability insurance?

Yes, we do have a public liability insurance.

Please contact us for further details as coverage or Certificate of Insurance (COI).

We suggest you have also your own travel insurance, that covers cycling.

Travel insurance is recommended on all your holidays and make sure it covers the following:

  1. Cycling Insurance
  2. Medical expenses and repatriation.
  3. Holiday Cancellation
  4. Damage, theft or loss of personal belongings and sport equipment e.g. bikes

Are you licensed to operate for the purpose of this activity?

Yes. Our company Trixi Madrid SL and our activity is legally registered at the City of Madrid, Spain, and our shop has all necessary licenses.

Registration Nº: ESB66272147

Do you have a written health and safety policy and procedures document for your business?

Trixi.com has health & safety policies covering a range of topics:

  1. Accident Management
  2. Fleet Maintenance Program
  3. Bullying and Harassment
  4. Child Protection
  5. Contractors and Clients
  6. Drugs and Alcohol
  7. Emergency Management
  8. First Aid
  9. Flexi-Time
  10. Hazard Management
  11. Smoke-free Working Environment

Are you subject to routine Enforcement or Government agency inspections?

No urban bike tour & rental company in Spain is subject to any governmental routine inspections. For this reason we do have our internal audit team and Chief Security Officer (CSO) to guarantee the maximum quality and safety of our activity.

An external company (Securitas Direct / Verisure) realises annually a routine inspection to ensure compliance with fire and life safety codes and also “Safety & Security in the Workplace”.

Do you have an emergency procedure?

Yes – we do have an “Emergency Response Plan”

  1. All our guides are prepared for First-Aid.
  2. One small first aid kit is provided to each group.
  3. Phone numbers for emergency contacts are in the first aid kit and on the guide’s phone.
  4. There is mobile reception along 100% of the trail.
  5. The tour guide or an individual must notify Trixi.com immediately in case of any accident.
  6. The tour guide must decide if they need emergency services urgently. If yes, they must call 112.
  7. In case of minor injuries call Trixi.com first to confirm if our staff can get the injured person(s) to the nearest medical centre. If not, Trixi.com will try calling the nearest medical centre for help.

Are accidents and incidents recorded?

In the span of over 20 years that we’ve been operational we have had only a few minor incidents thanks to the efficiency of our staff and the quality of bikes and tours.

Despite preventative measures in place, accidents during tours & rental may unfortunately happen. It is important that when such incidents occur we find out what happened and why. This allows us to control the risk and prevent further accidents.

If we had any incidents we would track them.

Are safety instructions provided by Trixi.com to customers on the following:

Use of bike helmets if desired (not obligated by law)? – Yes
What to do if they have a puncture or mechanical issue? – Yes
The use of any equipment explained to customers (helmets, gloves etc)? – Yes
Any specific safety instructions required for the area (sunscreen, sunglasses, lip salve, medication, water etc)? – Yes
Advise on appropriate clothing – light coloured, fluorescent or reflective accessories (belt, arm or ankle bands etc)? – Yes
Are bike locks issued and instructions on use provided? – Yes
Not to cycle after dark unless lights are fitted? – Yes
Emergency 24hr contact details provided in case of breakdown/loss/theft? – Yes

Are your staff qualified/experienced in bike repair and maintenance?

We’re an international team of cycling lovers – we do “speak bicycle”.

Our full-time bicycle mechanic has the qualification and experience to maintain our fleet on a regular basis.

Also: all of our tour guides are competent in basic bike maintenance (fix punctures, change displaced, brake/gear alignments…etc)

Do they carry out pre-checks on bikes prior to hire?

YES– our staff pre-checks all bikes prior to hire.

Bike ABC’s stand for:

  • A is for Air: Having properly inflated tires helps prevent flats.
  • B is for Brakes: Squeezing the front and rear brake levers to make sure that the brakes engage properly
  • C is for Chain: We check the chain and all the gears.

Are there any age/size restrictions applied to customers hiring your bikes?

We have bikes for all ages and sizes but participants under 18 years of age must be accompanied by a legal guardian.

We do not have any age/size restrictions for bike tours or bike rental.

Do you ensure customers are in good health and not suffering from any medical condition or disability which would adversely affect their control of the bike?

There are no special requirements for urban cycling in Madrid on a bike and we assume that people who book a bike tour or rent a bike are in a good health condition.

Our customers confirm in our booking conditions that they have the condition to realise the booked activity

Do you check the customers competency level on the bike?

Urban cycling is an easy activity. 99,9% of all customers know how to cycle in an urban environment. Who rents a bike or books a bike tour usually knows how to pedal, brake and steer.

Of course: If at the beginning of one of our tours a guide notices that a customer has difficulties to ride a bike in a safe way we would take action.

Do you provide cycle helmets and ensure they are the correct size and securely fastened?

Yes. We do provide cycle helmets and ensure they are the correct size and securely fastened.

Note:

Helmets are not obliged by law but we recommend and offer them anyway.

Our customers don’t need to wear a helmet in Madrid if they are in an urban area. Only cyclists up to 16 years of age are obliged to wear a helmet at all times

Are the bikes and equipment used less than 5 years old and suitable for their purpose/terrain?

Yes. All of our bikes are less then 5 years old. We do a complete fleet replacement every 4 years and sell our old bikes on second hand markets.

In all the services we offer, our goal is to provide the highest quality both in the product and customer service. To achieve this goal, we renew our fleet of bicycles every 4 years always renting the latest generation models. Our goal is ensuring that our customers have a worry-free route.

Is there regular maintenance and service checks in place on the bikes and equipment? How often?

We do a “Pre-Ride Safety Check” always when we do a bike tour or a rental. We check the pressure of the tires, wheel quick-releases, brakes, wheels, crank arms and pedals, stem and headset and also the chain. On a regular basis we do a complete deep bike check every 6 weeks.

Do you have a system of Fault reporting and Rectification?

Yes – we do have a manual system of “Fault reporting and Rectification”

Are records kept of all repairs made to the bikes?

We keep our maintenance records centralised for each bike in a “Maintenance Book” and record manually the whole service and repair history for each asset. This way we keep a record for our liability insurance.

Are bikes fitted with white front and rear red lights and rear red reflectors plus amber pedal reflectors?

Yes – our bikes are equipped with white front and rear red lights and rear red reflectors plus amber pedal reflectors

The use of lights for night riding is generally recommended or required by authorities as a basic safety measure, even in a well-lit urban context.

In case of breakdown, do you provide: Pump, Pocket knife, Tyre repair kit, chain tool, small wrench and pliers?

During a guided bike tour our team member will usually be able to fix the bike. In case the guide cannot repair the bike quickly our staff from the shop will try to bring a new bike in less than 15 minutes.

Rental: We offer optionally a “Repair Kit”. These kits include a pump and puncture repair kit, plus allen keys and tools to make adjustments – but our bikes are also equipped with anti-puncture tires – a system that avoids most of the time the biggest problem:

The punctures!

A puncture occassionally happens and it’s something out of our control. The customer can call us and we will look for the best solution.

Do your staff advise customers to be aware of the Highway Code and in particular the ‘Extra Rules for Cyclists’?

Yes – of course we do advise our customers and inform them about special rules for cyclists.

Madrid’s cycling law is called Ordenanza de Movilidad Sostenible, or translated to English, sustainable mobility ordinance. It was approved by the council of Madrid 5 October 2018. This law introduced several changes in all the city of Madrid, some of them modifying the previous status of the bicycle. The most important changes were:

  1. Bicyclists must ride in the middle of the lane. Before, bicyclists may ride in the middle of the lane.
  2. Bicyclists are allowed to travel in the opposite direction of the other traffic in living streets.
  3. Bicyclists may use whichever lane on the road they want, although the rightest one is preferred.
  4. Bicyclists are not allowed to use bus lanes, unless there are explicit signs to do so. By the way, cyclists must ride on the left side of the bus lane. Note that in Madrid, taxis and motorcycles are allowed to drive on all bus lanes, except motorcycles on the la Castellana bus lane.
  5. Two bicycles may ride parallel in the same lane, unless this behaviour places in danger another cyclists or in bus lanes authorized to cyclists.
  6. It is not mandatory that cyclists ride through bicycle ways, unless it exists a mandatory cycleway sign.
  7. It is forbidden to ride on the pavement, on pedestrian streets and on pedestrian zones.
  8. Turn on red is allowed to bicycles if there is a traffic sign allowing that.

If you’ve read our FAQ and still haven’t found the answer you’re looking for, feel free to contact us. We would be happy to assist you.

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