Trixi Statement Regarding Coronavirus (COVID-19)

16th of June 2020, 00:24 h We’re back And we can’t wait to see you again because you are the protagonists of Trixi.com’s history, and your trust is the most important thing. We have reopened our doors with a series of new preventive measures of security and hygiene. Our team complies with all the measures recommended by the Ministry of Health and the World Health Organization: Mask and gloves for the barrier effect. All hygiene, disinfection and sterilisation measures are carried out. A protocol designed specifically for this situation is followed in order to preserve everyone’s health. Protective screens have been installed in reception to avoid direct contact between reception

Do your staff advise customers to be aware of the Highway Code and in particular the ?Extra Rules for Cyclists??

Yes – of course we do advise our customers and inform them about special rules for cyclists. Madrid’s cycling law is called Ordenanza de Movilidad Sostenible, or translated to English, sustainable mobility ordinance. It was approved by the council of Madrid 5 October 2018. This law introduced several changes in all the city of Madrid, some of them modifying the previous status of the bicycle. The most important changes were: Bicyclists must ride in the middle of the lane. Before, bicyclists may ride in the middle of the lane. Bicyclists are allowed to travel in the opposite direction of the other traffic in living streets. Bicyclists may use whichever lane

In case of breakdown, do you provide: Pump, Pocket knife, Tyre repair kit, chain tool, small wrench and pliers?

During a guided bike tour our team member will usually be able to fix the bike. In case the guide cannot repair the bike quickly our staff from the shop will try to bring a new bike in less than 15 minutes. Rental: We offer optionally a “Repair Kit”. These kits include a pump and puncture repair kit, plus allen keys and tools to make adjustments – but our bikes are also equipped with anti-puncture tires – a system that avoids most of the time the biggest problem: The punctures! A puncture occassionally happens and it’s something out of our control.  The customer can call us and we will look

Are bikes fitted with white front and rear red lights and rear red reflectors plus amber pedal reflectors?

Yes – our bikes are equipped with white front and rear red lights and rear red reflectors plus amber pedal reflectors The use of lights for night riding is generally recommended or required by authorities as a basic safety measure, even in a well-lit urban context.

Are records kept of all repairs made to the bikes?

We keep our maintenance records centralised for each bike in a “Maintenance Book” and record manually the whole service and repair history for each asset. This way we keep a record for our liability insurance.

Do you have a system of Fault reporting and Rectification?

Yes – we do have a manual system of “Fault reporting and Rectification”

Is there regular maintenance and service checks in place on the bikes and equipment? How often?

We do a “Pre-Ride Safety Check” always when we do a bike tour or a rental. We check the pressure of the tires, wheel quick-releases, brakes, wheels, crank arms and pedals, stem and headset and also the chain. On a regular basis we do a complete deep bike check every 6 weeks.

Are the bikes and equipment used less than 5 years old and suitable for their purpose/terrain?

Yes. All of our bikes are less then 5 years old. We do a complete fleet replacement every 4 years and sell our old bikes on second hand markets. In all the services we offer, our goal is to provide the highest quality both in the product and customer service. To achieve this goal, we renew our fleet of bicycles every 4 years always renting the latest generation models. Our goal is ensuring that our customers have a worry-free route.

Do you provide cycle helmets and ensure they are the correct size and securely fastened?

Yes. We provide cycle helmets and ensure they are the correct size and securely fastened. Note: Helmets are not obliged by law but we recommend and offer them anyway. Our customers don’t need to wear a helmet in Madrid if they are in an urban area. Only cyclists up to 16 years of age are obliged to wear a helmet at all times

Do you check the customers competency level on the bike?

Urban cycling is an easy activity. 99,9% of all customers know how to cycle in an urban environment. Who rents a bike or books a bike tour usually knows how to pedal, brake and steer. Of course: If at the beginning of one of our tours a guide notices  that a customer has difficulties to ride a bike in a safe way we would take action.