Bike & Care
Covid-19 / Coronavirus / SARS-CoV2

Health and safety of guests and workers is key priority

We hope you and your family have remained healthy and safe during the COVID-19 crisis.  The Corona pandemic now appears to be largely under control across Europe. As more and more restrictions are relaxed, we are returning to everyday life in a way that would have been unimaginable just a few weeks ago. Wheels are turning again – it’s time to look ahead. This means adapting day-to-day business operations to fit the current situation. We are implementing new protocols for our staff and our guests to minimise the potential spread of COVID-19. In Trixi.com, we strongly believe bike riding is a great option to meet our basic need for fresh air and exercise, especially during these challenging times. Please consider joining one of our tours, while helping Trixi.com to recover from the economic impact of the pandemic.

Given the extraordinary situation created by Covid-19, Trixi has devised an operational strategy based on the following premises:

  • Safety for employees and customers
  • Reduced contact in interactions between customers and employees
  • Optimisation of operational processes
  • Adaptation of our service to customer needs

We are following the guidelines of The State Secretariat for Tourism / Spanish Tourism Quality Institute, in coordination with the Ministry of Health & “Guide for reducing the spread of coronavirus SARS-COV-2 in the tourism sector“. This guide contains specifications for service, cleaning and disinfection, maintenance and risk management for different tourism subsectors. Based on these principles, new cleaning, hygiene and social distancing measures have been developed to allow the opening of our bike shop within a framework of confidence and safety. We are also actively monitoring the information released by the government of Spain, local offices and health organizations to ensure we are following the very latest advice for services we provide, and that we are doing everything we can to assist and protect our guests.

NEW EXTRA CLEANING AND HYGIENE MEASURES

New cleaning equipment

We have new cleaning and disinfection protocols, including new cleaning equipment and products to be used for the shop, the bikes (especially handlebars), the toilet and all other equipment. Bikes are disinfected before every ride, focusing on handlebars and areas that our guests may touch. Helmets are disinfected before and after use and guests are more than welcome to bring their own.

Personal Protective Equipment

All employees have a personal protective equipment and hygiene equipment and have been trained in health standards.

Elimination of paper and waste bin.

All paper and stationery in the shop has been removed. The toilet waste bin has a lid, a bag and non-manual opening system. Only disposable towels will be used.

Dispensers and prevention kit.

Hydroalcoholic solution dispensers for hand cleaning have been placed at the shop entrance and inside.

NEW PERSONAL SPACE: SOCIAL DISTANCING

Information at arrival

Before customers come in, they will be informed about all the measures being taken; use hygiene lotion, put on mask, maintain distance. Physical greeting should be avoided and equipment not be touched.

Signage system

Signs have been implemented to indicate the customers how the space will be used and the need for social distancing.

Protective screen

A protective screen has been installed at the shop counter between employees and customers

Capacity reduction

Capacity will be reduced to 1 customer in the shop at once to guarantee social distancing and personal space

Social distancing on the bike and walking tours

The guides will make sure that the distances between customers are guaranteed during the tours and agglomerations avoided. Instead of hugs, handshakes and high fives, we encourage peace signs, namaste bows and other creative non-contact greetings.

NEW PAYMENT PROCEDURE

POS instead of cash

Payments should preferably be made with credit cards, cash should be avoided.

DURING OUR TOURS

Masks

Obligatory use of face masks in Spain: Face masks must be worn in the “public street, in open-air spaces and any closed space that is for public use or that is open to the public, where it is not possible to maintain [an interpersonal] distance” of two meters. It’s important that we all do our part to keep everyone safe.  Masks are not provided. All guests are required to bring their own masks on tour and wear those masks any time they are not able to keep a safe distance of 2 meters (6feet) from others.

Disinfectant wipes

Guests should bring disinfectant wipes. We are unable to guarantee that wipes will be available for customer use and they might be useful during the tour.

Adapting our tours

The size of the groups will be smaller and we have altered some routes to avoid areas of heavy congestion. We prepare one-way routes to avoid groups crossing whenever possible. We avoid also areas likely to be crowded and small spaces with limited capacity. Our bike and walking tours and stops for explaining monuments are done in open and/or wide spaces, respecting the safety distance.

OUR GUIDELINES

Bike & Care

  • Measures to reduce the spread of SARS-CoV-2 (Spanish Tourism Quality Institute (ICTE)
  • UNE 15565:2008 Tourist services. Requirements for the provision of training and professional qualification programmes for tour guides.
  • UNE-ISO 31000:2018 Risk management. Guidelines.
  • Ministry of Industry, Trade and Tourism (2020). Good practice guide for commercial sector establishments.
  • Ministry of Industry, Trade and Tourism (2020). Guide to good practices for establishments and workers in the tourism sector.
  • Ministry of Health, Consumer Affairs and Social Welfare (2020). Action procedure for occupational risk prevention services in relation to exposure to COVID-19.
  • Royal Decree 486/1997, of 14 April, establishing minimum health and safety requirements in the workplace
  • Ministry of Health and Social Policy (2009). Guide for drafting company and workplace emergency action plans. Flu Pandemic