16th of June 2020, 00:24 h We’re back And we can’t wait to see you again because you are the protagonists of Trixi.com’s history, and your trust is the most important thing. We have reopened our doors with a series of new preventive measures of security and hygiene. Our team complies with all the measures recommended by the Ministry of Health and the World Health Organization: Mask and gloves for the barrier effect. All hygiene, disinfection and sterilisation measures are carried out. A protocol designed specifically for this situation is followed in order to preserve everyone’s health. Protective screens have been installed in reception to avoid direct contact between reception

Yes – of course we do advise our customers and inform them about special rules for cyclists. Madrid’s cycling law is called Ordenanza de Movilidad Sostenible, or translated to English, sustainable mobility ordinance. It was approved by the council of Madrid 5 October 2018. This law introduced several changes in all the city of Madrid, some of them modifying the previous status of the bicycle. The most important changes were: Bicyclists must ride in the middle of the lane. Before, bicyclists may ride in the middle of the lane. Bicyclists are allowed to travel in the opposite direction of the other traffic in living streets. Bicyclists may use whichever lane

During a guided bike tour our team member will usually be able to fix the bike. In case the guide cannot repair the bike quickly our staff from the shop will try to bring a new bike in less than 15 minutes. Rental: We offer optionally a “Repair Kit”. These kits include a pump and puncture repair kit, plus allen keys and tools to make adjustments – but our bikes are also equipped with anti-puncture tires – a system that avoids most of the time the biggest problem: The punctures! A puncture occassionally happens and it’s something out of our control.  The customer can call us and we will look

Yes – our bikes are equipped with white front and rear red lights and rear red reflectors plus amber pedal reflectors The use of lights for night riding is generally recommended or required by authorities as a basic safety measure, even in a well-lit urban context.

We keep our maintenance records centralised for each bike in a “Maintenance Book” and record manually the whole service and repair history for each asset. This way we keep a record for our liability insurance.

Винаги, когато правим обиколка с велосипед или го вземаме под наем, правим "Проверка за безопасност преди каране". Проверяваме налягането в гумите, бързото освобождаване на колелата, спирачките, колелата, манивелата и педалите, кормилото и главината, както и веригата. Редовно извършваме пълна дълбока проверка на велосипеда на всеки 6 седмици.

Да. Всички наши велосипеди са на по-малко от 5 години. Извършваме пълна подмяна на автопарка на всеки 4 години и продаваме старите си велосипеди на пазарите за втора употреба. Във всички услуги, които предлагаме, нашата цел е да осигурим най-високо качество както на продукта, така и на обслужването на клиентите. За да постигнем тази цел, подновяваме флота си от велосипеди на всеки 4 години, като винаги наемаме модели от последно поколение. Нашата цел е да гарантираме на клиентите си безгрижен маршрут.

Yes. We provide cycle helmets and ensure they are the correct size and securely fastened. Note: Helmets are not obliged by law but we recommend and offer them anyway. Our customers don’t need to wear a helmet in Madrid if they are in an urban area. Only cyclists up to 16 years of age are obliged to wear a helmet at all times

Urban cycling is an easy activity. 99,9% of all customers know how to cycle in an urban environment. Who rents a bike or books a bike tour usually knows how to pedal, brake and steer. Of course: If at the beginning of one of our tours a guide notices  that a customer has difficulties to ride a bike in a safe way we would take action.